We offer a 10 day exchange period for purchases made in-store and a 14 day exchange period for items purchased online, from the date of the purchase.

Sale items are not eligible for refund or exchange.

A receipt or proof of purchase will be required for all exchanges.

We do not refund items purchased if you simply change your mind. We will only offer a refund on goods purchased if the goods are deemed faulty.

Items for exchange will only be accepted if the item is in original condition, new, unwashed, unworn and/or unused, original labels and/or tags are intact and in original packaging. Items and their original packaging must not be marked, damaged or scratched and must be returned within the time frames as outlined above.

If we are not able to exchange your item in line with your preferences or due to item availability, we will issue a credit note for the value of your order, less the original freight fee. Your credit note will be valid for 8 weeks.


All goods are checked and carefully wrapped and packaged prior to sending them out to you. If your goods happen to arrive damaged or you find them to be faulty then please contact us by phone at your earliest convenience (within 7 days of receiving your order).

We will refund or exchange (if still in stock) any items that we agree to have been found faulty or damaged. All damaged or faulty items must be returned to us at the shop before a refund or exchange can be processed.

Should you have any questions please email us at casualcollections@bigpond.com.au or call us on (03) 5021 0347